Shipping policy
Shipping and Delivery Policy
Clover Pharmacy is committed to providing safe, reliable, and timely delivery of eligible products to our customers while upholding professional pharmacy standards and Kenyan regulatory requirements.
1. Location and Service Area
Clover Pharmacy is physically located in Utawala, along the Eastern Bypass, Nairobi County.
We currently offer delivery services within:
- Utawala and the surrounding estates
- Selected areas within Nairobi and its environs
Delivery availability outside these areas is subject to confirmation at the time of order.
2. Products Eligible for Delivery
Delivery is available for:
- Over-the-counter medicines
- Wellness and nutritional supplements
- Medical devices and healthcare accessories
- Baby care products
- Beauty and skincare products
Prescription-only medicines are delivered strictly upon receipt and professional verification of a valid prescription, in accordance with the Pharmacy and Poisons Act.
Certain items may be restricted from delivery due to legal, safety, or handling considerations.
3. Prescription Medicines
For prescription medicines:
- A valid prescription must be uploaded or presented before dispatch
- All prescriptions are reviewed by a licensed pharmacist
- Clover Pharmacy reserves the right to decline delivery if a prescription is invalid, unclear, expired, or deemed clinically inappropriate
Prescription medicines are dispensed and delivered in compliance with Kenyan pharmaceutical regulations.
4. Order Processing Time
Orders are processed during normal business hours.
- Same-day delivery may be available for orders placed before 12:00pm (noon), subject to location and stock availability
- Orders placed outside business hours, on Sundays, or public holidays will be processed on the next working day
Customers will be notified in case of any delays.
5. Delivery Timelines
Estimated delivery timelines are as follows:
- Utawala and nearby areas: same day or next day
- Other Nairobi areas: one to two working days
Delivery timelines are estimates and may be affected by traffic conditions, weather, public holidays, or other factors beyond our control.
6. Delivery Fees
Delivery fees vary depending on distance and location and will be communicated at checkout or confirmed before dispatch.
Clover Pharmacy reserves the right to revise delivery charges as necessary.
7. Receiving Orders
Customers are advised to:
- Inspect items upon delivery
If there are any concerns regarding the condition of delivered items, customers should notify Clover Pharmacy immediately upon receipt or within 24 hours thereafter.
8. Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect address details, unavailability of the recipient, or inability to contact the customer:
- A re-delivery fee may apply
- Repeated failed delivery attempts may result in order cancellation
9. Cold Chain and Sensitive Products
Products requiring special storage conditions are handled with appropriate care during delivery. However, Clover Pharmacy cannot be held responsible for product degradation caused by delayed receipt or improper handling after delivery.
10. Contact Information
For delivery-related inquiries, customers may contact Clover Pharmacy at hello@cloverpharma.org or +254 796 900 166.