Terms of service
These Terms of Service govern access to and use of the Clover Pharmacy website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms of Service.
1. About Clover Pharmacy
Clover Pharmacy is a duly registered community pharmacy located in Utawala, along the Eastern Bypass, Nairobi County, Kenya. All pharmaceutical services are provided under the supervision of a licensed pharmacist in accordance with the Pharmacy and Poisons Act (Cap 244) and regulations issued by the Pharmacy and Poisons Board.
2. Scope of Services
Through this website, Clover Pharmacy provides information and access to:
- Over the counter medicines
- Wellness and healthcare products
- Medical devices and accessories
- Beauty and personal care products
- Selected pharmacy services
The website does not replace professional medical consultation, diagnosis, or treatment.
3. Prescription Medicines
Prescription only medicines are supplied strictly in compliance with Kenyan law.
- A valid prescription issued by a registered medical practitioner is required
- Prescriptions are reviewed and approved by a licensed pharmacist before dispensing
- Clover Pharmacy reserves the right to decline dispensing where a prescription is invalid, unclear, expired, or clinically inappropriate
No prescription medicine will be supplied without proper verification.
4. Use of the Website
By using this website, you agree that:
- You are at least 18 years of age or accessing the site under the supervision of a responsible adult
- You will provide accurate and complete information when placing orders
- You will not misuse the website for unlawful, fraudulent, or harmful purposes
Clover Pharmacy reserves the right to restrict or terminate access to users who violate these terms.
5. Product Information
While Clover Pharmacy makes every effort to ensure accuracy of product descriptions, images, and prices:
- Product information is provided for general reference only
- Packaging, appearance, or availability may vary
- Errors may occur, and Clover Pharmacy reserves the right to correct them without prior notice
- Prices are subject to change without notice.
6. Orders and Payment
- All orders are subject to acceptance and stock availability
- Payment must be completed before dispatch
- Clover Pharmacy reserves the right to cancel or refuse any order at its discretion, including in cases of suspected misuse or regulatory concerns
7. Delivery
Delivery is provided in accordance with the Shipping and Delivery Policy published on this website. Delivery timelines are estimates and not guaranteed.
8. Returns and Refunds
Returns and refunds are governed by Clover Pharmacy’s Return and Refund Policy. Due to safety and regulatory requirements, medicines may not be returned once dispensed except where legally permitted.
9. Professional Responsibility and Limitation of Liability
Clover Pharmacy provides pharmaceutical services in good faith and in accordance with professional standards.
- The website does not provide medical diagnosis or personalised treatment advice
- Clover Pharmacy is not liable for misuse of products contrary to professional instructions
- Liability is limited to the maximum extent permitted under Kenyan law
Nothing in these Terms limits liability for matters that cannot legally be excluded.
10. Privacy and Data Protection
Personal and health related information is handled in accordance with the Kenyan Data Protection Act. Use of this website is also governed by our Privacy Policy.
11. Intellectual Property
All website content, including text, images, logos, and design elements, is the property of Clover Pharmacy and may not be copied, reproduced, or distributed without written permission.
12. Changes to These Terms
Clover Pharmacy reserves the right to update or modify these Terms of Service at any time. Continued use of the website after changes constitutes acceptance of the revised terms.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the jurisdiction of Kenyan courts.
14. Contact Information
For questions regarding these Terms of Service, please contact Clover Pharmacy through the contact details provided on this website.